Returns & Exchanges

Returns & Exchanges

At GrillSafe, your satisfaction is our top priority. While we strive for perfection, we understand that sometimes things simply don't work out as expected. That's why we've designed our return policy with you, our valued customer, in mind.

Our Guarantee: If you're not completely satisfied with your purchase, you have the option to return it for a refund or exchange it for a replacement item. This guarantee applies to unused, regularly priced items that were directly purchased from our store at and returned in their original packaging within 30 days of purchase.

Requesting a Refund or Exchange: To initiate a refund or exchange, simply send an email to and attach a copy of your receipt as proof of purchase and a photo of the item you wish to return.

What Happens Next: Once we receive your returned item and complete the inspection, we'll promptly notify you via email regarding the approval or rejection of your refund. If your request is approved, we'll process your refund, which will be automatically applied to your original method of payment. Please note that original shipping fees are non-refundable.

Defective or Damaged Items: If you receive an item that's defective or damaged, we will happily replace it for you. Please send the item and proof of purchase to:

Authorio Digital d/b/a GrillSafe 13587 Vancaza Drive Venice, FL 34293 United States

In most cases, we'll cover the cost of shipping the replacement item to you.

We value your business and aim to make the return process as smooth and convenient as possible. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team. Thank you for choosing GrillSafe!